FAQ
Placing an order with Rustic Modern Furniture
No. In order to make purchases in our shop you do not need to have an account. You can use the option “shopping without registration”. Registration is voluntary.
Registration and subsequent logging on to the site allows you to track the status of your order, access your history, store products and place subsequent orders quickly and conveniently without having to re-enter data.
Yes, you can select a different delivery address before proceeding to payment. By default, the system will propose the address provided during registration.
You can modify or cancel your order until you click the “Order and pay” button. Clicking this button is tantamount to concluding a contract of sale.
In case of any extraordinary situations, please contact our Customer Service Department at the following e-mail address: [email protected] or by telephone at: +4407580043053
Yes, there is such a possibility, but it concerns only goods with extended availability. In this case it is possible to choose the option of making a “10%” advance payment when placing the order (by online transfer or credit card) and then paying the rest of the amount after receiving information that the order is ready for collection. “Top-up payment” can be done in the same way, i.e. by online transfer or credit card, and in case of personal collection, it can also be paid in cash or by card in the showroom.
Yes. Both in the case of purchases made without registration, and after registering in the shop, any change in the status of your order is automatically sent to the e-mail address provided when placing the order.
In case of any extraordinary situations, please contact our Customer Service Department at the following e-mail address: [email protected] or by telephone at: +4407580043053
Payments
The customer can make payment in the following ways:
- Using fast electronic payments included on our website (Paypal, Debit or Credit Card Payments).
- Making a traditional transfer – a bank or postal transfer directed to the account of the Seller given in the e-mail message sent after placing the order.
- Making a PayPal transfer.
- Cash on delivery – cash to the courier during delivery.
Delivery and personal collection
Orders placed in the www.rusticmodernfurniture.co.uk Internet shop are delivered by Us. Will let you know when your rustic furniture is ready and make an appointment to deliver it. Due to the lockdown, waiting times are currently 5-8 weeks. Detailed information on delivery is available at https://rusticmodernfurniture.co.uk/delivery/
The cost of delivery of bulky goods (e.g. furniture) depends on many factors such as the carrier available to handle the order, the weight of the goods, the dimensions, exceeding the carrier’s shipment standards, requirements for handling the shipment, etc.
Detailed information on delivery is available at https://rusticmodernfurniture.co.uk/delivery/
In this case, you should report the damage to the courier so that he can draw up a damage report. We suggest that you check the goods immediately, in front of the courier. If something is damaged, the courier will immediately write down the protocol and take the package back at our expense. If the goods are checked later and you need to make a claim, please fill in the claim by sending Us an e-mail here: [email protected]
Yes, you can collect your order in person at one of our outlets. To use this option, select the “Personal collection” delivery method available in the shopping basket.
Some goods in the online shop can only be collected in person at one of our outlets. In such a case, on the product card you will see the information “Item not available online. Ask at the nearest showroom” and the purchase is made by clicking on the “Pick up at the showroom” button.
The Rustic Modern Furniture shop offers shipping within United Kingdom only.
Returns
Yes, you can withdraw from the contract within 14 days from the receipt of the goods without giving any reason (this right is granted to consumers and natural persons concluding a contract directly related to their business activity when the content of the contract indicates that it is not of a professional nature for them). You can find detailed information on the right of withdrawal here.
The first step is to write and send the withdrawal e-mail: [email protected] . Although this is not obligatory, it will make the return procedure much easier and faster, so we recommend that you do it.
In case of a purchase with courier delivery, pack the parcel properly and choose the right carrier.
Send the parcel to the following address:
Send the parcel to the following address:
Unit E, SK16 4US
Stockport, Dukinfield
In case of orders received in person it is best to return the goods directly to the point of receipt. It is also possible to send it back to the address:
Unit E, SK16 4US
Stockport, Dukinfield
PLEASE NOTE: The return is carried out at your expense.
Products from all categories, including furniture, can be returned. However, if the item you are returning is a piece of furniture, we recommend that you consider using the services of a professional company specialising in transporting this type of goods.
You (and your chosen carrier) are primarily responsible for damage during return shipment. It is therefore very important that:
- pack the goods well and safely (preferably in the original packaging, with all original materials to protect the goods from damage),
- choose the right carrier (e.g. for “furniture” a company specializing in its transport),
- select the appropriate options (e.g. “caution” for glass or ceramic items) and mark the parcel accordingly.
- Before you send back larger items or more items, please contact Customer Service at +4407580043053, or by e-mail at [email protected].
At Rustic Modern Furniture, we offer top quality custom-made furniture. Each of the furniture is handmade in our workshop in Stockport. Our furniture is made of very strong oak wood. Just contact us to talk about desired specs. We are a family business which started its idea in 1978 in a small garage, with the passage of time and with increasing orders we have increased our offers by huge tables 300cm from solid oak.
Free Shipping
We can deliver our products free of charge within the UK .
Online Support
24/7 online support via phone, email, whatsapp and messenger.
Guarantee
Please see our Guarantee page regarding money back requests.
At Rustic Modern Furniture, we offer top quality custom-made furniture. Each of the table is handmade in our workshop in Stockport. Our furniture is made for life of very strong oak wood. Just contact us to talk about desired specs.