The warranty period is 2 years.

The warranty does not cover:
*Faults caused by circumstances beyond the manufacturer’s control,
*Defects resulting from improper use and maintenance,
*Damages and defects resulting from attempts at modification made by the customer,
*Damage caused by inappropriate positioning of the product (placing the table on an unlevelled surface, in the direct vicinity of heating elements)
*The wood of tabletops, due to its natural characteristics, maybe discoloured, change colour or become darker and this is not a reason for complaint,
*Damage resulting from the use of chemicals,
*Damages and deformations caused by placing hot, cold or heavy objects directly on the table surface
*Damage and defects caused by inadequate air humidity level in the room where the table is placed (optimum range is from 45% to 60%). A different humidity parameter can cause cracks, fissures and changes of surfaces, unevenness and warping,
*Damage caused by prolonged contact with water,
*Damage caused by inadequate transport by the customer himself as well as transport by a forwarding company, courier service at the request of the customer
*Damage and defects with which the customer became acquainted when purchasing the product,
*Changes in the colour and structure of protective coatings due to their individual character and the impact of external factors (sunlight, water etc.).

 
A defect or damage is not:
– changes resulting from everyday use,
– natural changes in the wood structure and colouring
– natural anatomical wood structure elements (heartwood, sapwood, rays, grain)
– patches and small cavities, features that prove conscious styling of the furniture by the
the manufacturer, resulting for example from the technology of wood ageing, joining of
of the component parts or resulting from the character of the handcrafted piece of furniture,
– natural defects,

Loss of warranty status occurs when:
– the placement of the furniture is inappropriate in relation to the recommended placement,
– the furniture is not used in accordance with its intended use and recommendations,
– the furniture is stored in rooms with poor humidity index,
– soiling,
– visible damage to parts or the entire unit,
– flooding with liquids,
– inappropriate way of keeping the furniture clean and maintained
– unskilled attempts at modification and alteration have been detected,
– mechanical damage,

Complaint procedure:
The warranty repair is conditional on the customer making a complaint notification. Complaints should be submitted together with the proof of purchase (written form, electronic photographs). The report should be submitted not later than one week after the defect at the latest. In the case of discovering a defect immediately after purchase, the Buyer has 7 working days to inform the manufacturer. Otherwise, the guarantor has no grounds to accept the guarantee. The producer undertakes to process the notification within 14 working days from the date receipt of the application. In the moment of accepting the complaint, the customer is obliged to deliver the product to the place designated by the manufacturer where the repair will be carried out. It is important to make sure that the product is properly transported and packed during the transport to the place of repair. The guarantor will not bear the costs of transport costs

*The warranty covers defects and damage resulting only from the natural working characteristics of the wood. Not following the manufacturer’s recommendations significantly increases the possibility of damage that will not be covered by the warranty.