Buying notes before you order.

Who handles enquiries

Rustic Modern Furniture enquiries are handled by Digitally Qualified Ltd. Product pages, references and enquiry forms are provided so a specific item, postcode and access situation can be checked before an order is agreed.

Availability and product references

Products shown on this website are enquiry-led. Availability, current price, finish options and delivery details must be confirmed in writing before an order is agreed. A product shown in the product range is not a guarantee of immediate stock.

Prices, quotes and VAT

Prices are confirmed by written quote before payment. If a quote states that VAT is not charged, no UK VAT is added to that quote and the written quote should be treated as the reference point for the final item price before any stated delivery, access or handling surcharge. Product pages are not VAT invoices and should not be used as accounting documents.

Natural variation

Rustic and solid wood pieces can vary in colour, grain, knots and surface character. Photos and finish references show the style direction; exact pieces may have natural variation.

Measurements and access

Dimensions and approximate weights are provided to help with room planning, but doorways, stair turns, lift access and room clearances should be checked before confirming. For larger items, failed delivery, restricted access or a room-of-choice request can create extra cost.

Delivery

Delivery guidance depends on item size, postcode, access and current availability. Remote postcodes, islands, Northern Ireland, bulky items and two-person handling may require a specific quote before payment. Delivery is not guaranteed to include unpacking, assembly or placement in a room unless the written quote says so.

Orders and payment

This website is not currently taking online checkout payments. Any payment request should follow a clear written confirmation of the item, price, delivery details, lead time, access assumptions and returns position.

Returns, cancellation and damage

Your statutory rights are not limited by these notes. Because furniture can be bulky, fragile or supplier-handled, the returns position should be confirmed clearly before an order is placed. Any damage or missing item issue should be reported as soon as possible, ideally with photos of the packaging and item, so the supplier or courier claim window is not missed.

Questions

If you are unsure about fit, finish or delivery, send an enquiry before committing: contact Rustic Modern Furniture.